Refund policy
Please contact our customer service department for a return address, do not return items to the address listed on our website at
Send an email to : SaleMossne@hotmail.com at the address indicated.
returns
Our return policy is valid for 30 days. If 30 days have elapsed since your purchase, we cannot offer refunds or exchange.
In order to be able to make a return, the item must be unused and in the same condition in which it was received. The item must also be in its original packaging.
There are several categories of goods that are exempt from refund. Perishable items, such as food, flowers, newspapers, or magazines, cannot be returned. We also do not accept intimate or hygienic items, dangerous or flammable liquids or gases.
Other non-returnable items:
- gift CARDS
- downloadable software products
- certain health and personal care items
To complete a return, we need a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, we may only offer partial refunds (if applicable):
- books with visible signs of use
- open CD, DVD, VHS tapes, software, video games, cassettes or vinyl records
- any non-original item that is damaged or missing parts for reasons beyond our control.
- any item returned more than 30 days after delivery
Refunds (if applicable)
Once we have received and inspected the return, we will send you an email notifying you that we have received the return. We will also notify you if the refund has been approved.
If approved, we will process your refund and automatically credit it to your original credit card or payment method within a specified period of days.
Delayed or unreceived refunds (if applicable)
If you have not yet received a refund, please check your bank account again first.
Then contact your credit card issuer, as refunds may take a while to arrive officially.
Then contact your bank. The refund usually takes some time to arrive.
If you have completed all the above steps and have not yet received a refund, please contact us at Items for sale (if applicable)
Only items of normal price may be returned; Unfortunately, special offers cannot be returned.
gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the amount of the return. Upon receipt of the returned goods, a gift card will be sent to you.
If the item was not marked as a gift at the time of purchase, or the order was sent to you by the person who made the gift, we will refund the amount to the person who made the gift and will inform you of its return.
Shipping costs
The cost of returning the item will be borne by you. Shipping costs are non-refundable. If you receive a refund, the cost of returning the item will be deducted from the refund.
Depending on where you live, the time it takes for a change to arrive can vary.
If you send an item valued at more than $75, consider using a tracking service or purchasing shipping insurance. We do not guarantee the receipt of the returned product.
Please contact our customer service department at SaleMossne@hotmail.com for a return address.
Changes (if applicable)
We only exchange defective or damaged items. If you need a change for the same article, email us at SaleMossne@hotmail.com.
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.
Returns (if applicable)
We accept product returns. Customers have the right to request a return within 14 days of receiving the product. To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will only be charged once, at most, for shipping costs (this includes returns); No restocking fees to be charged to consumers for returning a product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain period of days.
Please contact our Customer Service to get the return address and don't return the item to the address listed on our website .
Late or missing refunds (if applicable)
If you still haven't received a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Then contact your bank. There is often some processing time before a refund is posted. If you've done all this and still haven't received your refund, please contact us at SaleMossne@hotmail.com.
Please contact our customer service at SaleMossne@hotmail.com to obtain the return address.